User-centred redesign of the FaCS intranet
This article documents the usability and information architecture activities conducted as part of the intranet redesign for the Family and Community Services intranet. Published by Step Two Designs:...
View ArticleUsing a “strawman” for page layout design
Designing the page layouts for a new or redesigned intranet can be complex. One of the most difficult aspects is creating the first layout. Starting with an empty screen, you need to determine what...
View ArticleWhat is usability?
This article provides an overview of what usability is (and what it is not). It provides ideas on how to include more usability activities in projects and the types of activities that are needed in...
View Article10 ways to continually improve your intranet
This article outlines 10 practical ways that an intranet can be improved incrementally without yet another redesign. Although some of the methods may require mini-projects to be set up within the...
View ArticleWhy are intranets structured like the organisation chart?
Many intranets are structured around the organisational chart. It is well known that this method of grouping content is difficult for staff – they can’t find information if they don’t know who is...
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Usability for rich internet applications
Originally published by Digital Web Magazine: Usability for rich internet applications After struggling for years to design Internet applications around the limitations of HTML, I have been very...
View ArticleFour modes of seeking information and how to design for them
This article was originally published at Boxes and Arrows: Four modes of seeking information and how to design for them. I discovered the concepts in this article while preparing material for an...
View ArticleDesigning and selecting components for user interfaces
The User Interface Resource Centre have published an article I wrote for them called What, Where, How: Designing and selecting components for user interfaces. The article is about how to make sure your...
View Article7 reasons for crappy web content
Originally published by Optimal Workshop. We’ve been thinking a bit about content recently, so in a casual email to Donna Spencer, we asked her… “So why do people end up with crappy web content?”...
View Article5 popular UX techniques I rarely use
Originally published by UXmas. Please note this was a deliberately controversial post (I think some of the commenters didn’t quite get that). 5 Popular UX Techniques I Rarely Use 5. Sketching I rarely...
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